Email is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amounts of email. And customers are increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests.
Most customer care service operations in organizations have been designed around a telephone contact. Organizations are not equipped to deal with the heavy email traffic. Using advanced technology, Transmatics offers relief with its mail solution that provides the same queuing and response capabilities for an email that are currently available for phone contacts. So call us before customer email requests become a nightmare.
Our Mail service will respond to emails via one or any combination of the following methods:
- Automated response
- Computer-aided response
- Manual response
In case of both computer-aided and manual response, Transmatics Mail service analyzes, sorts and routes incoming email to the appropriate skill group.
Our Transmatics Mail service enables quick response to high volume of customer email while extracting real-time customer data and performing one-to-one Internet marketing. We offer dedicated CSEs providing expertise and quick response.
Chat Management
Live online chat can be one of the most compelling tools you can use in building customer relationships. You actually provide your customer with a human interface to help the customer navigate through various activities such as purchase processes, filing online insurance claims, applying online for credit cards, technical support and endless others. Our representative will take your customer through all processes by providing the human interface required. They can courteously handle any complaints and suggestions, should there be any.
According to a survey conducted by NFO Interactive, 35% of online shoppers said that they would buy more if they could interact in real time with a sales person from an e-commerce site. Transmatics provides e-commerce sites with a customer service "back-end." Contact can be initiated by voice call, web callback, chat, e-mail or fax. All forms of customer contact are routed, queued, and monitored the same way for consistent quality and turnaround time.
Help desk Management
Our Helpdesk Services offers your organization a unique blend of proven support methodology and services customized to your environment. Transmatics offers to set-up and manage technical helpdesks for internal as well as external users for the client. The help-desks are operated by high quality technical resources and operate 24 hours a day, 7 days a week. Our rapid response, senior level support and state-of- the-art call management system enable a complete Helpdesk solution specifically designed for your organization. Email is increasingly becoming the most popular form of communication. Companies are being
flooded with ever increasing amounts of email. And customers are increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests.
For more Information on Email & Chat Services , please contact us at 91.930.002.7559 or email us at info@transmatics.com |
